Anna Fire Rescue currently holds an ISO 2 rating — placing the City of Anna among the best-protected communities in the Insurance Services Office's 1-to-10 Public Protection Classification scale, where lower numbers are more favorable. The rating reflects the department's fire suppression and control resources and may directly reduce homeowners' insurance premiums for Anna residents. The department has made a formal letter from the State Fire Marshal available for residents to print or email to their insurance carriers.
The department has also released both a 2022/2023 and a 2023/2024 Master Plan, produced by Emergency Services Consulting International (ESCI), a firm engaged by Anna Fire Rescue beginning in 2022. ESCI was first contracted to build a long-range plan for fire and emergency service delivery, then brought back to update the report with current financial and service conditions. The resulting documents project community growth and service demands over the next 10 to 15 years and include recommendations to maintain or enhance existing service levels.
A supplemental report accompanies the two master plans on the department's website. Together, the documents evaluate current operations, score risks using a three-axis methodology, and identify performance gaps across five service categories: emergency medical services, fire suppression, hazardous materials response, technical rescue, and swift water rescue.
Separate from the master planning documents, Anna Fire Rescue publishes a Standards of Cover report that outlines the department's contractual commitments to the community. The document details critical tasks, required resources, response time goals, and performance gaps for each risk category.
Ambulance billing for Anna Fire Rescue is handled by Emergicon, a third-party agency contracted by the City of Anna. Residents with billing questions or medical records requests can reach Emergicon at 1-877-602-2060, ext. 1611, or by fax at 1-800-608-9457. HIPAA privacy practices documentation is also available on the department's reports page.
Residents or attorneys needing copies of fire reports or other public records can submit requests through the department's PIR Portal at annatexas.gov/978. The ISO rating letter from the State Fire Marshal is available at the same page for immediate download and forwarding to insurance providers.
Frequently Asked Questions
What is Anna Fire Rescue's current ISO rating and how does it affect my homeowners' insurance?
Anna Fire Rescue holds an ISO 2 rating on a scale of 1–10, where lower is better. Some insurance companies use this score to set homeowners' rates, so a lower rating may reduce premiums. Residents can download a letter from the State Fire Marshal at annatexas.gov/978 to send to their insurer.
How do I contact Emergicon for an Anna Fire Rescue ambulance bill or medical records request?
Emergicon, the third-party billing agency contracted by the City of Anna, can be reached at 1-877-602-2060, ext. 1611, or by fax at 1-800-608-9457. Medical records requests can also be submitted by email through the same agency.
What did the ESCI Master Plan recommend for Anna Fire Rescue over the next 10–15 years?
Emergency Services Consulting International (ESCI) was engaged in 2022 to produce a long-range plan. The 2022/2023 and 2023/2024 Master Plans project future growth and service demands and provide recommendations to maintain or enhance service levels over the next 10 to 15 years. A supplemental report is also available on the department's website.
How can I request a fire report or public records from Anna Fire Rescue?
Fire reports and other public information requests can be submitted through the PIR Portal linked at annatexas.gov/978.
What five emergency service categories does Anna Fire Rescue's Standards of Cover document address?
The Standards of Cover covers emergency medical services, fire suppression, hazardous materials response, technical rescue, and swift water rescue, including response time goals and performance gaps for each.